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Do your employees like their jobs? Is it meaningful work? Do they feel rewarded and respected by their employer? According to human resources experts, job satisfaction has never been more important. Not only does it motivate us to go to work in the morning, but it plays a major role in how companies (and the industry as a whole) attract and retain talent.

“I think it’s critical, particularly in this economy,” said Rion Cobb, vice president of human services at Terminix Service in Columbia, S.C. Extremely low unemployment rates mean people have more options for work than ever before, but happy employees are more likely to stick with a company and even help recruit new hires.

Unhappy employees, on the other hand, are probably venting on job- review websites like Glassdoor and Indeed, giving employers not-so- favorable ratings. “That impacts the recruiting side of the business because you’re going to see your company name there and the stars that people are rating you,” said Sara Cromwell, human resources manager, Abell Pest Control, Etobicoke, Ontario.

So how do pest management staff rate their job satisfaction? What parts of their work life meet expectations, and which do not? And how can companies improve this all-important metric? Read on to learn what the first-ever PCT/NPMA Workplace Survey uncovered.