November 2019

Cover Story

Creating an Amazing CX

Global brands like Amazon are elevating customer expectations for all businesses. Here’s what some of your peers are doing to raise the bar and delight their customers, both online and in person.


/// Regulatory Update


The Association of Structural Pest Control Regulatory Officials’ annual meeting provided a forum for input and discussions on a number of issues impacting pesticide regulation and the pest management industry.

New Technology Supplement

Goliath, Inc.

Amazon is now one of the world’s largest suppliers of all-the-things, and its Home Services marketplace is selling pest control, too. What does that mean for your business?

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